Rajita Privacy Policy

Last updated: July 24, 2026

This policy explains how Raven Software IQ handles information when clinics and medical centers use Rajita.

1. Scope

This policy applies to the Rajita platform and its related website, subscription, and support pages. Rajita is cloud software for clinic management. It is not a healthcare provider and does not provide medical diagnosis or treatment.

2. Data roles and responsibilities

The clinic or medical organization decides what information it enters into Rajita and why it uses that information. The clinic remains responsible for having an appropriate legal basis to collect patient data, manage it, and grant suitable access to its personnel.

Raven Software IQ handles that information to operate Rajita and provide the service to the clinic under this policy and the subscription terms.

3. Information we process

The system may process:

Clinic and user account information, such as names, email addresses, phone numbers, and work roles.
Subscription, invoice, payment-status, order, and transaction information.
Patient information entered by the clinic, such as contact details, appointments, notes, medical records, medicines, tests, and documents.
Security and operational logs, such as IP address, login time, browser type, activity history, and technical errors.
Messages and support requests sent by users.

Raven Software IQ does not ask customers to enter payment-card details into Rajita, and Rajita does not store card numbers or card security codes.

4. How information is used

Information is used to:

Create accounts and operate the clinic workspace.
Manage patients, appointments, records, billing, and features requested by users.
Verify subscriptions and payments and prevent duplicate or fraudulent processing.
Protect accounts, record activity, and investigate failures or unauthorized access.
Provide support and improve service stability and performance.
Meet legal obligations and protect rights when necessary.

5. Sharing and service providers

We do not sell patient or account data. We may share the minimum information necessary with infrastructure, hosting, storage, backup, and technical-support providers that help operate Rajita.

For online payments, Rajita sends TamPay the current user's name and email address together with plan, amount, currency, and order information. TamPay and its connected payment providers process payment information under their own policies. Rajita does not receive full card details.

Administrative Telegram alerts may include operational information and clinic performance totals, but they do not include patient names, clinical information, or documents.

Information may be disclosed when required by law or when necessary to protect the security of the service and the rights of its users.

6. Processing locations

The service may rely on infrastructure or payment providers operating outside Iraq. When this occurs, sharing is limited to what is necessary to provide the service and is subject to the safeguards offered by the relevant provider.

7. Security and clinic isolation

Rajita uses access controls, permissions, separate clinic workspaces, encrypted connections where available, activity logs, backups, and measures intended to reduce unauthorized access.

No electronic method can guarantee absolute security. Users must protect passwords, avoid sharing accounts, sign out of shared devices, and notify support immediately if unauthorized access is suspected.

8. Retention and deletion

Information is retained during the subscription as needed to provide the service. After a subscription ends, clinic data may be retained for up to 90 days before deletion unless law, a dispute, or financial or security recordkeeping requires some information to be kept longer.

Limited copies may remain in backups until the normal backup-deletion cycle completes. They are not used to restore a deleted account except for continuity or legal-compliance purposes.

9. Cookies and sessions

The website uses cookies and session technologies necessary for login, request protection, language, and appearance preferences. These technologies are not used to sell user data.

10. Customer rights and privacy requests

Subject to applicable law and medical-record obligations, a clinic may request correction of its account information, a copy of that information, or deletion. The clinic handles requests from its patients about medical data that the clinic entered, and it may contact us for the technical assistance required to fulfill those requests.

We may verify the requester's identity and authority before fulfilling a request.

11. Children

Rajita is intended for medical organizations and professional users, not for direct use by children. The clinic is responsible for obtaining any consent legally required to process the information of minor patients.

12. Changes

This policy may be updated when the service or legal requirements change. A new version is published on this page with its effective date. Previously published versions linked to an earlier payment acceptance remain unchanged.

13. Contact

For questions or privacy requests:

Raven Software IQ
Email: support@ravensoftwareiq.com
Website: https://ravensoftwareiq.com