Rajita Refund Policy

Last updated: July 24, 2026

This policy applies to digital Rajita subscriptions provided by Raven Software IQ.

1. Subscription nature

Rajita is cloud software, not a physical product. Each payment purchases the selected plan period for one clinic. Subscriptions do not renew and payments are not collected automatically.

A subscription starts after the Rajita server verifies payment and activates access. When a subscription is renewed early, the new period is added to the current subscription end date.

2. Cancellation before payment

A customer may cancel the purchase at any time before completing payment. An unpaid payment link creates no subscription and no amount due.

3. Requests eligible for review

A refund request may be submitted within 7 days of payment when:

The same transaction or subscription was charged more than once.
The amount collected differs from the final amount displayed and accepted.
Payment succeeded but the subscription was not activated after support had a reasonable opportunity to verify and resolve the issue.
A substantial and continuing Rajita failure prevents use of the purchased service and support could not resolve it.
A refund is otherwise required by law.

Submitting a request does not guarantee approval. We review the order and transaction identifiers, activation status, usage, and the stated reason.

4. Requests normally not eligible

Unless the law requires otherwise, refunds are not normally available for:

A change of mind after the digital service was activated or used.
Failure to use an available subscription.
Customer device or internet problems, or services outside Rajita's control.
Suspension caused by a terms violation or a lawful administrative action.
Bank, currency-conversion, or payment-provider fees that Raven Software IQ did not receive.
A request made more than 7 days after payment without a legally required exception.

5. How to request a refund

Send the request to:

support@ravensoftwareiq.com

Include the clinic name, account-owner email, TamPay order or transaction identifier, payment date, amount, and a short explanation. Do not send passwords, card information, or patient information.

6. Review and processing

Raven Software IQ verifies payment and activation before making a decision. If approved, an eligible amount is returned through the original payment method when available. The time for the credit to appear may depend on TamPay, the payment provider, and the bank.

The current Rajita integration does not provide automatic refunds. Approved requests are therefore handled in coordination with TamPay or the payment provider. A refund must not be recorded internally as completed until the financial provider confirms it.

7. Pending payments and suspended accounts

Payment while a clinic is administratively suspended does not automatically override the suspension. The transaction is recorded for review, and activation or refund is handled according to the suspension reason and review outcome.

8. Payment disputes

Customers are encouraged to contact us first so that we can resolve the issue. This policy does not restrict any legal right to dispute an unauthorized transaction, but misleading information or a dispute over a valid payment may result in account suspension during investigation.

9. Governing law

This policy is governed by the laws of the Republic of Iraq and does not reduce any mandatory customer rights provided by law.

10. Contact

Raven Software IQ
Email: support@ravensoftwareiq.com
Website: https://ravensoftwareiq.com